The IMT, the industry leader in Contact Center and the Enterprise relationship management - Client in Mexico and Latin America, with over 21 years experience.
We support the strengthening and growth of the contact center industry, offering public and private companies specialized training, besides giving two Diplomas in conjunction with the Universidad Anahuac and Tecnológico de Monterrey, thus enabling more than 42.230 executives.
We offer consulting services in planning and strategic development and tactical contact center at the strategic, operational and technological.
We have an area for research, dedicated to finding and providing information industry in areas such as Human Resources, Operations, and general information. We have the experience on best practices for the design and implementation of systems for quality assurance in the call centers, audits, effectively advising more than 428 companies, from diverse twists and magnitudes.
We create and develop the Global Competitiveness Model for Customer Interaction (MGCIC / Model Global CIC), which aims to professionalize the industry.
Within the IMT mission, to seek and promote best practices, we create various forums sharing and updating through ContactForum brand, such as: Global International Congresses ContactForum Monterrey in Mexico and Customer ContactacForum, Summit Industry Leaders , The National Award for Excellence in Management Relations - Customer and Contact Center, Public Relations and Events Business and Career performing contact center, as part of the Social Responsibility initiative Industry: contact.
In addition to providing Industry Contact Center and the Enterprise relationship management - Customer information through media ContactForum: Interactive Portal, Provider Directory, Magazine eNewsletter and ContactForum.