The IMT (Instituto Mexicano de Teleservicios) is Mexico’s leading Contact & Call Center / Customer Contact institution. Founded in 1991, we offer a wide range of services to the industry, from training to consulting to certification and are recognized as the preeminent authority for Contact Center professionals in the country and throughout Latin America.
Our Mission
Contribute to the development, growth and professionalization of the Customer Contact & Call Center industry in Mexico and Latin America by providing companies with expert advisory services, innovative business strategies and solutions , in-depth consulting & research, tailored training and cutting-edge technologies, all aimed at driving our clients competitive advantages amid the global economic environment.
Our Vision
Build on our reputation as the most trusted and respected authority for Contact & Call Center / Customer Contact professionals and companies in Mexico and Latin America by providing extraordinary service through a commitment to excellence with our clients.
Our Resources
The IMT offers companies a proven and experienced team of professionals with a deep knowledge and understanding of the industry who are able to deliver tailor-made solutions that fit each company’s size, goals and needs.
The IMT has worked closely with and successfully advised over 375 different companies and corporations over the past 18 years and has trained over 34,000 professionals.
Our Values
- Passionate about what we do and whom we serve
- Commitment to Service and Excellence
- Honesty and Ethics
- Quality First and Always
- Team Work
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