12° IP&ContactForum Mexico 2008

Workshop 8 - Site Selection: Methods and tools for selecting the best location for the Call Center / Contact Center.

Objective:

To get to know the tools for analyzing the variables in the location of the Call Center / Contact Center, reinforcing its objectives, generating a final list of options, and determining the key factors that will help you make the best decision. With the help of real cases, you will get to know the basic research methods and the evaluation models necessary for developing a plan for the selection and location of the Call Center / Contact Center.

Topics:

Numbers and trends of Call Centers / Contact Centers worldwide

Key factors for selecting the location of the Call Center / Contact Center.

Worldwide comparison.

Analysis of different countries

	India
	Brasil
	Filipinas
	México

Stability and focus of marketing in the country.

Real cases.

Intended for:

Directors and Managers, citizens and non citizens, responsible for developing new strategies and businesses that are related to the areas of CRM, Customer Service, Technology, and Human Resources.

*Workshop held in English