 |
Workshop 1 |
Effective administration of the Call Center / Contact Center and areas of interaction with customers.
*Workshop held in Spanish
|
 |
|
Workshop 2 |
Implementation of CRM (Customer Relationship Management) with a focus on business results.
*Workshop held in Spanish
|
|
|
Workshop 3 |
Measurement, metrics, profitability, and ROI, to elevate the management indicators in the Call Center / Contact Center.
*Workshop held in Spanish
|
|
|
Workshop 4 |
Best practices in monitoring and administration of quality in Customer Service.
*Workshop held in Spanish
|
|
|
Workshop 5 |
Administration of the Human Factor in the Call Center / Contact Center.
*Workshop held in Spanish
|
|
|
Workshop 6 |
Technology applied to the Contact Center and IP Telephone Services.
*Workshop held in Spanish
|
|
|
Workshop 7 |
Customer Experience Management and its impact in the generation of quality, productivity, and customer loyalty.
*Workshop held in Spanish
|
|
|
Workshop 8 |
Site Selection: Methods and tools for selecting the best location for the Call Center / Contact Center. |
|
