Special Contact Forum Monterrey  Events

1st Latin American Contact Center Benchmarking Survey and Study
The ContactForum Monterrey will be the showcase for the presentation of results and conclusions of the first Benchmarking Survey and Study of the Contact Center industry in Mexico and Latin America, an effort developed and carried out by the IMT ContactForum in coordination with IDC Mexico. Join us to learn of the best practices of the industry and analyze the key factors that define the performance, productivity and quality of the operation of Contact Centers in the region.

We will be joined by renowned Contact Center specialists and leaders from Mexico, Colombia, Brazil and Argentina  who will present the results of the study from  their respective countries.

Ask an Expert
Schedule a 30 minute appointment with a Customer Contact expert, at no cost, to discuss and receive advice on a variety of topics that may be of interest to you such as Human Capital, Technology, Operation, Strategy. Appointments are  limited so reserve early. To schedule a free Ask the Expert meeting  please write to us at contactforum@imt.com.mx . Please mention your name and topic that you wish to discuss with an expert.

Expo ContactForum Rally

Rev up your engines and join the Expo ContactForum Rally. Visit all the stands of our Sponsors and Exhibitors to learn of the products and services they offer and become eligible for the raffle of valuable prizes.

Government  Incentives  Round Panel

Learn from senior government officials  of the many  development and tax incentives that the federal, state and local governments in Mexico offer companies seeking to establish their Contact Centers and BPO operations in the country and discover how you can take advantage of these programs

Pre-Conference Workshops
5 full-day practical workshops on topics of key importance to today’s contact center mangers, led by experienced instructors and specialists

Keynote Conferences
Industry thought leaders and experts will share the latest trends, developments, strategies and technologies for the Contact Center industry

Simultaneous Conference Tracks
Concurrent sessions led by recognized Contact Center specialists on the most relevant and timely topics for Contact Center professionals

Case Studies & Best Practices
Front-line companies will present and share the lessons learned from their real-world experiences in transforming various aspects of their centers

Expo ContactForum Exhibit Hall
Over? exhibitors will showcase the latest products, services and technologies for the Contact Center industry in an interactive and dynamic Exhibit Hall

Guided Site Tours
Site tours to leading Contact Centers in the Monterrey area led by experienced professionals.

 

“Program Subject to Change”