Pre-Conference Workshops
7 full-day practical workshops on topics of key importance to today’s contact center mangers, led by experienced instructors and specialists

Keynote Conferences
Industry thought leaders and experts from around the world will share the latest trends, developments, strategies and technologies for the Contact Center & BPO industries.

Simultaneous Conference Tracks
Concurrent sessions led by recognized Contact Center specialists on the most relevant and timely topics for Contact Center professionals

Case Studies & Best Practices
Leading   companies from around the globe will share the lessons learned from their real-world experiences in transforming their customer interactions and BPO initiatives.

Expo ContactForum Exhibit Hall
Over 85 exhibitors will showcase the latest products, services and technologies for the Contact Center industry in an interactive and dynamic Exhibit Hall.

5th Annual Excellence in Contact Centers Awards
The  5th edition of  the Excellence in Contact Center Awards Ceremony will take place the evening of March 9th  to  recognize outstanding performance by individuals, companies, institutions and organizations that have achieved remarkable success  in their respective Customer Contact fields.

Networking Opportunities
Connect with colleagues and peers from around the world in the different networking opportunities that the Global ContactForum offers.

Guided Site Tours
Join us on March 11th to visit several leading Contact Centers and learn first-hand what cutting-edge companies are doing to interact with and satisfy their customers.