The Global Customer Experience  

After the enormous success of the 1st Global ContactForum, the international gathering of over 1,800 Contact Center & BPO professionals from around the world who came together to share knowledge, network and discuss the future of our industry, the IMT is proud to announce that it will be hosting the 2nd Edition of the Global ContactForum which will be taking place in Mexico City, Mexico next

March 14th, 15th & 16th, 2011

The theme of the 2011 edition is the “Global Customer Experience” and will focus on the importance of the 360° service experience we offer our clients in our interactions with them if we intend to succeed in the global marketplace.

Mark your Calendars and join us at the 2nd Global ContactForum in 2011 to network with colleagues, companies and thought leaders from around the world who are achieving success and competitive advantages through creative and bold business initiatives.

Join Us!
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Program at a Glance

Pre-Conference Workshops
Full-day practical workshops on topics of key importance to today’s contact center mangers, led by experienced instructors and specialists

Keynote Conferences
Industry thought leaders and experts from around the world will share the latest trends, developments, strategies and technologies for the Contact Center & BPO industries.

Simultaneous Conference Tracks
Concurrent sessions led by recognized Contact Center specialists on the most relevant and timely topics for Contact Center professionals

Case Studies & Best Practices
Leading companies from around the globe will share the lessons learned from their real-world experiences in transforming their customer interactions and BPO initiatives.

Expo ContactForum Exhibit Hall
Over 85 exhibitors will showcase the latest products, services and technologies for the Contact Center & BPO industries in an interactive and dynamic Exhibit Hall.

6th Annual Excellence in Contact Centers Awards
The 6th edition of the Excellence in Contact Center Awards Ceremony will take place the evening of March 15th to recognize outstanding performance by individuals, companies, institutions and organizations that have achieved remarkable success in their respective Customer Contact fields.

Networking Opportunities
Connect with colleagues and peers from around the world in the different networking opportunities that the Global ContactForum offers.

Guided Site Tours
Join us on March 17th to visit several leading Contact Centers and learn first-hand what cutting-edge companies are doing to interact with and satisfy their customers

We will be updating the 2nd Global ContactForum web page periodically so check-back frequently to stay informed of all the content that we will be presenting .

Preliminary program Download here

 
For more information: Phone (52 55) 5340.2290 ext. 2010 / 2500 e-mail: contactforum@imt.com.mx