Welcome to the XIII^th CC&CRM ContactForum 2009, Latin America’s leading Contact Center event for professionals in the company-customer / government-citizen relations industry which will be taking place in Mexico City this coming March 9 through 11, 2009 at the Centro Banamex Convention Center

Each year the IMT ContactForum brings together over 1,200 professionals, thought leaders and suppliers of the Call & Contact Center industries to exchange ideas, showcase new technologies, share knowledge, unify criteria and present the best practices for promoting the growth, competitiveness and professionalization of our industry.

At this 13th edition we stress the importance of the experience that our customers receive when they interact with companies or institutions and have therefore designed a program that revolves around a central theme

Passion for the Client.

Now more than ever we need to understand, satisfy and even surprise our users , be they customers or citizens, by offering them an extraordinary experience when they interact with us. At the ContactForum2009 you will find the strategies, tools, technologies and know-how you need to deliver that unique experience to your customers, through a Passion for the Client

JOIN US at the knowledge exchange forum for Contact Center professionals that only the IMT can offer

ContactForum 2009: Strengthening Relations..Creating Experiences. Awakening a Passion for the Client